So for the past few days, Green Man Gaming has been
running major sales on PC games for the gaming client Steam, a sale they are
dubbing the 666 sale. Six games on sale, every six hours, for six days. Now I
do not know how many people go to Green Man Gaming for sales as much as they
might go to Humble Bundle, Indie Gala,
or the Steam store itself since they have good sales at times, but I do have an
immense respect for GMG. As expected with any major online sales, the website received
a lot of traffic from the sheer amount of people trying to access their website
at one time, not to mention the transactions going on. What I really like about
them is the fact that GMG listened to the people and what they had to say.
During the first sale for the "666" promotion, the
website literally crashed due to the traffic it was receiving. They were able
to bring the website back up multiple times between their first sale and now
(they are on 9 of 24 as of), but it usually went down for an hour due to maintenance
during each sale. What made me really like the company was that they always
communicated with their community through their blog page. They maintained good
relations with their customers in the tough times by communicating with them and
informing them of their progress with expanding the servers and the deals. I
don't see large companies doing this anymore. Larger companies usually post
once or twice during an ordeal concerning their business and leave their
consumers large out of the loop. Over at GMG, they discussed the issues with
their audience and assured them that their sales would continue, and they even
brought back some of the sales that could not be purchased due to the website's
maintenance. GMG understood their shortcomings and were honest about, as
opposed to other companies that may have
twisted their words around in order to make themselves look good. I may
have only recently gotten into PC gaming and websites that offer games, but
Green Man Gaming is at the top of my book for their superb efforts in providing
the gaming public with the great sales and customer service they offer.
This blurb if from one of their blog posts, and it can
give you a taste of what Green Man Gaming is really about during the whole 666
game promotion:
"Finally, I'd hope
we're a lot more humble - we've had some problems and you've stuck with us.
We've been in business for just over 3 years and we're selling globally -
and you are part of that. We might not get it right every time but, make no
mistake, we are all about getting great games to you.
Keep talking to us - good,
bad or indifferent, it will make us better"
James, George, Darren and the
rest of the GMG Team
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